FCA US LLC

Effective Date: March 25, 2026

        Notice of Mandatory Arbitration and Class-Action Waiver: This Agreement contains a mandatory arbitration provision and class action waiver that requires disputes between you and FCA US LLC to be resolved by mandatory binding arbitration on an individual basis and not in court before a judge or jury or as a member of a class. You can opt out of mandatory arbitration and the class action waiver as explained below in Section 11 (Arbitration, Class Action Waiver, and Jury Waiver).

These SMS Terms and Conditions are between you (“you” and “your”) and FCA US LLC (“FCA,” “we,” “us,” or “our”).

1. Agreement and Privacy Policy. By opting into receiving text messages from us, you agree to these SMS Terms and Conditions (“Terms”) and the FCA Website Terms of Use. If there are any conflicts between these terms and the FCA Website Terms of Use, these terms will control. You also acknowledge that you have read, understand, and consent to the FCA US Privacy Policy. We may update or change these Terms at any time.

2. Opt-In. You opt into receiving SMS messages by submitting your mobile number through a web form or digital experience, checking an SMS consent checkbox, signing an agreement in which you consent to receiving SMS messages, or responding to an SMS opt-in confirmation message.

Once you have opted in, we will send informational messages, promotional messages, or both, depending on the terms of your opt-in. Your consent applies only to the message types you opted into (informational and/or promotional). Informational messages may include, without limitation, account alerts and reminders, payment reminders or confirmations, billing notifications, service-related updates, security or fraud alerts, and customer support communications. Promotional messages may include, without limitation, special offers and promotions, loyalty or rewards information, information about new products or services, and marketing campaigns and announcements.

3. Message Delivery. Message frequency varies. Informational and promotional messages are personal and sent on a recurring basis using automated technology. Messages will be delivered from a U.S. short code or long code number. Message delivery is subject to your mobile carrier’s availability. We may change the short code or phone number from which messages are sent, and we will notify you when we do so.

4. Opt-Out. You can stop receiving text messages at any time by replying “STOP” to any text. Texting STOP to a particular number will only stop text messages from that number. After we receive your “STOP” text, we will send you a text message confirming that you have been unsubscribed. After our confirmation, you will no longer receive messages unless you re-enroll.

5. Your Authority. You warrant that: (1) you are at least 18 years of age and a US resident, and (2) you are authorized to receive SMS messages on any number that you have submitted to us. You agree to promptly opt out of receiving text messages on any number that you stop using, or if you no longer wish to receive messages.

6. Getting Help. You can receive assistance at any time by replying “HELP” to any text. Once you send the message “HELP” to us, we will reply with a link to our website where you can receive assistance. If you require support relating to messaging, please call us at 1-866-221-6871.

7. Message and Data Rates. Message and data rates may apply. Charges are billed by and payable to your wireless carrier. Contact your wireless carrier for details about your messaging or data plan.

8. Supported Carriers. Participating carriers include, but are not limited to AT&T, T-Mobile, Verizon Wireless, Sprint, Boost, Virgin, and Metro PCS. Supported carriers are subject to change without notice at any time. T-Mobile is not liable for delayed or undelivered messages.

9. Disclaimer. Neither FCA US LLC, nor any mobile carrier, is responsible for delayed or undelivered messages. Message delivery is not guaranteed.

10. Privacy. Your mobile number will be used only in accordance with our Privacy Policy. We do not sell your SMS consent or mobile number

11. Arbitration, Class Action Waiver, and Jury Waiver. Please read this Section 11 (the “Arbitration Provision”) very carefully. It contains an agreement to resolve all claims (as defined below in Section 11.1 (Disputes Subject to Arbitration)) between you and FCA by mandatory binding arbitration on an individual basis. You and FCA are both waiving the right to participate in a class action or class arbitration against the other and any constitutional or statutory right to have claims against the other resolved in court before a judge or jury.

11.1 Disputes Subject to Arbitration. You and FCA each agree that all claims, disputes, and controversies arising under or in connection with this Agreement or SMS messaging (“Claims”), including Claims that arose before your consent to this Agreement, will be resolved by binding arbitration on an individual basis, except that we and you will not be required to arbitrate any Claim that is brought in small claims court, provided that the Claim meets the small claims court’s jurisdictional requirements and is brought on an individual basis. All disputes concerning the arbitrability of any Claim, including the validity, enforceability, scope, or revocability of this Arbitration Provision, will be determined by the arbitrator.

11.2 Opting Out of Arbitration. You may choose to opt out of this Arbitration Provision within 30 days after the date on which you accept this Agreement (the “Opt-Out Deadline”). To opt out of this Arbitration Provision, you must mail a written notification to FCA US LLC, Office of the General Counsel, 1000 Chrysler Drive, CIMS 485-13-62, Auburn Hills, Michigan 48326-2766. Your notification must include: (1) your name, (2) your address, and (3) a clear statement that you are opting out of mandatory arbitration. Your decision to opt out of mandatory arbitration will have no adverse effect on your relationship with us. Any opt-out request received after the Opt-Out Deadline will not be valid. If you opt out of arbitration, neither you nor FCA can be forced to arbitrate.

11.3 Request for Informal Resolution. You and FCA each agree to notify the other of any Claim that is subject to arbitration (“Claim Notification”) before commencing an arbitration proceeding. You must send your Claim Notification to us at FCA US LLC, Office of the General Counsel, 1000 Chrysler Drive, CIMS 485-13-62, Auburn Hills, MI 48326-2766, and we will send our Claim Notification to you at the address that we have for you in our systems. To be valid, a Claim Notification must contain a written description of the Claim and a proposed resolution. If a Claim is not resolved within 60 days after the Claim Notification is sent, you or FCA may pursue that Claim in arbitration. Compliance with this Section is a condition precedent to the commencement of an arbitration proceeding.

11.4 Arbitration Procedures. If you or FCA still desire to submit a Claim to arbitration after completing the informal Claim resolution process described above in Section 11.3 (Request for Informal Resolution), the arbitration will be conducted by the American Arbitration Association (“AAA”) under its Consumer Arbitration Rules in effect at the time you enter into this Agreement. The AAA rules are available at https://www.adr.org. This Arbitration Provision governs in the event it conflicts with the applicable arbitration rules. Under no circumstances will class action or representative action procedures or rules apply to the arbitration. The Federal Arbitration Act governs the enforcement and interpretation of this Arbitration Provision.

11.5 Arbitration Award. The arbitrator may resolve only disputes between you and FCA and may not consolidate claims without the written consent of all parties. You and FCA may bring claims against the other only in an individual capacity and not as a plaintiff or class member in any class or representative action. The arbitrator cannot hear class or representative claims on behalf of others. If a court or arbitrator decides that any part of this Arbitration Provision cannot be enforced as to a particular Claim or remedy, then that Claim or remedy (and only that claim or remedy) will be severed and must be brought in court and any other Claims must be arbitrated.

11.6 Location of Arbitration. You or FCA may initiate arbitration in either your U.S. location or the federal judicial district that includes your address.

11.7 Payment of Arbitration Fees and Costs. FCA will pay all arbitration filing fees and AAA hearing fees and any arbitrator’s hearing fees, costs and expenses. You are responsible for all additional fees and costs that you incur in the arbitration, including, without limitation, attorneys’ and other professionals’ fees.

11.8 Class Action Waiver. Except as otherwise provided in this arbitration provision, the arbitrator may not consolidate more than one person’s claims, and may not otherwise preside over any form of a class or representative proceeding or claims (such as a class action, consolidated action, representative action, or private attorney general action) unless both you and FCA specifically agree to do so in writing following the initiation of the arbitration. If you choose to pursue your Claims in court by opting out of the Arbitration Provision, as specified above, this class action waiver will not apply to you. Neither you, nor any other user of Connected Services can be a class representative, class member, or otherwise participate in a class, consolidated, or representative proceeding without having complied with the opt-out requirements set forth in Section 11.2 (Opting Out of Arbitration) above.

11.9 Waiver of Right to Jury Trial. You and FCA waive the right to bring claims against the other in court and to have those claims decided by a judge or jury. In the absence of this provision, you and FCA might otherwise have had a right or opportunity to litigate in court before a judge or jury. Other rights that you would have if you went to court, such as the right to appeal and to certain types of discovery, may be more limited or may also be waived.

11.10 Survival. This Arbitration Provision shall survive the expiration or termination of the Connected Services or this Agreement for any reason.